Question 1

Do I need to be home during the cleaning?

Accepted Answer

No, you don’t need to be home. As long as we have access, our professional cleaners can take care of everything while you’re away.

Question 2

Do you bring your own cleaning supplies and equipment?

Accepted Answer

Yes. Our team arrives fully equipped with professional-grade cleaning supplies and tools to deliver high-quality results.

Question 3

Are your services available on weekends?

Accepted Answer

Yes, we offer flexible scheduling options that include weekends.

Question 4

Are your cleaners insured and background-checked?

Accepted Answer

Absolutely. All our cleaners are trained, background-checked, and fully insured for your peace of mind.

Question 5

How do I book a cleaning service near me?

Accepted Answer

Booking is easy. Simply click the “Book Now” button and schedule your cleaning online in just a few minutes.

Question 6

What if I’m not satisfied with the cleaning?

Accepted Answer

If any area was missed or doesn’t meet your expectations, contact us within 24 hours and we’ll return to re-clean it at no charge. Your satisfaction is our priority.

Question 7

What method of payment is accepted, and what are your payment terms?

Accepted Answer

We accept credit cards. Our system will automatically generate a hold on funds paid via credit card (including Visa debit) the day before your booked services. This is merely a hold and no funds have been removed from your account. The Visa debit cards will look like the money has been removed from your account. We assure you it has not. Your bank is holding it separately for you until the charge is processed after your services have been completed.

Question 8

How do I prepare for my cleaning appointment?

Accepted Answer

One of the best things you can do is make sure there is as little clutter as possible. The cleaners will need to have access to surfaces to clean and if they are covered up by too much clutter they may be inaccessible. Make sure the floors are clear of items and debris. Communicate with your cleaner when they arrive (if you are home) a plan to make sure the cleaner has space to clean. Children, pets and other adults in the way can really hinder a job from being done in the best way possible. It can also be hazardous. Vacuum cords, cleaning products and supplies will be in the area with the cleaner and to mitigate accidents from happening it is best to give them space. If you have any questions about how to better prepare, feel free to reach out and ask any questions at all!

Question 9

Are you pet friendly?

Accepted Answer

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.

Question 10

What is your cancellation/rescheduling policy?

Accepted Answer

We require a 48-hour notice for rescheduling or cancellations. Within less than 48 hours of the scheduled appointment; there will be a $50.00 charge for rescheduling and a $100.00 fee for cancellation. If you cancel your appointment in less than 24 hours, or we cannot gain access into your home, you will be charged 75% of your appointment cost.

Question 11

How many cleaners can I expect?

Accepted Answer

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward. Deep Cleanings or larger homes may be scheduled with enough employees to make sure we can do the best job possible in a timely manner.

Question 12

What do you not clean?/What do providers not do?

Accepted Answer

Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences, so you never have to worry about paying for a service you don’t need or want. 
 
However, the following are what our providers do not do:
·         Clean inside of fireplace
·         Clean toys
·         Pick up clutter
·         Do Laundry
·         Wash dishes
·         Clean carpets
·         Mold: (Some amount of pink/orange mildew, or even darker mold, is common in some homes. Don't worry- the cleaners can clean small amounts of mold. Large amounts of mold in shower areas, on walls, etc. can affect air quality and pose a health safety issue. The cleaners aren't able to clean rooms that are heavily affected by mold, or in homes with heavy mold infestations.)
·         Weight: (We have a 30 lb. weight limit for safety and insurance reasons. Moving smaller items like dining table chairs, small ottomans, etc. to clean under is perfectly ok. If you would like any heavier furniture or appliances cleaned under, you're welcome to move it and the cleaners will be happy to clean under it upon request.)
·         Extensive grease or fire damage
·         Bodily Fluids/Bio-hazard
·         Pet messes
·         Bug infestations/Rodent infestations
·         Heights: (There is a limit to a 2 foot or shorter step stool. Safety is of the utmost importance to us. Please keep in mind that in most cases, the tops of standard kitchen cupboards is approximately the maximum height. Some lighting fixtures may also be out of reach.)

Question 13

How much is it to deep clean your house near me?

Accepted Answer

We understand that each property are unique with different sets of needs. Please fill out our contact form for a free quote, or call us at 817-393-9535 to get the most accurate estimate.

Question 14

Is it worth paying for a deep clean near me?

Accepted Answer

Yes! Booking a deep cleaning with us is worth it if you value time savings, a cleaner property, a healthier space, and stress relief. Feel free to fill out our contact form to get a free quote, or call us at 817-393-9535.

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